Returns & Refunds policy

Thank you for shopping at Merchant and Wood! We take pride in providing high-quality, handcrafted wood products and want you to be completely satisfied with your purchase. Please review our return policy below for information on returning an item.

14-Day Return Policy

You have 14 days from the date you received your item to request a return.

Eligibility for Returns

To qualify for a return, the following criteria must be met:

• The item must be in the same condition as when you received it.

• The item must be unworn or unused.

• All original tags and labels must remain attached.

• The item must be in its original packaging.

• Proof of purchase or receipt is required.

Initiating a Return

To begin a return, please contact us at info@mwood.com. Once your return request is approved, we will provide you with a return shipping label along with instructions on how and where to send your item. Items sent back without prior authorization will not be accepted.

If you have questions about your return, please reach out to us at info@mwood.com

Damages and Issues

We carefully inspect every item to maintain quality standards. However, if you discover your item is defective, damaged, or incorrect upon receipt, please contact us immediately. We will promptly address and resolve your issue.

Exchanges

The fastest way to ensure you receive your desired item is to return the original item following our return policy and then place a new order once your return has been accepted.

Cancellations

Order cancellations and refunds can only be made within 1 day after the order is placed. Beyond this timeframe, cancellations and refunds are not accepted.

Refunds

After receiving and inspecting your returned item, we will inform you about the approval status of your refund. If approved, your refund will be processed to your original payment method. Please note, processing times may vary depending on your bank or credit card company.

Please Note: This policy is subject to change without prior notice. For the most current policy, please refer to our website or contact us directly.

Thank you for choosing Merchant and Wood. We value your business and look forward to serving you again.

If you have any additional questions or concerns, please contact us at info@merchantandwood.com.

Sincerely,

Merchant and Wood

Website: mwood.com Email: info@mwood.com